5 Key Factors to become a Focused Communicator
Being a focused communicator is really about being conscious about what you want and what the other party needs. Usually lack of communication leaves so much room to make assumptions on unrealistic fact. While working in a salon, it is important to be actively involved in being receptive to the people you are working around with. Below I have listed a 5 factors that will help you turn the gear up on focused communication:
1. Seek first to understand, then be understood. “Steven Covey”
A true professional knows that listening first is the foundation for earning respect. When you start to understand the person you are working with, it can quickly become apparent that the common denominators is what triggers great communication. Always look for a common ground when you run into a disagreement. It makes it a lot easier to build from similarities than indifferences.
2. Help people to understand your message
Your message needs to be less emotional and more practical. When you express how you feel from a practical place, it makes it easier to resolve and analyze the objectives at hand. The more your message is understood, the more effective communication becomes. Note: That people respond better to calm, cool and collective than loud, frustrated and disheveled.
3. React but do not over React
A great communicator knows how to react without over doing it. Someone that overreacts to a situation, seems to be stressed, have an emotional imbalance and unable to deal with pressure. Before you respond to a situation, take the time to think it through. Sit back, observe, this of alternatives and listen intently. It’s natural to be on the defensive when your are threatened, but communicating properly keeps delivery purpose driven.
4. Repeat back what you heard
Listen. When you listen, ask question, then repeat back what was said, it delivers great maturity. Working with clients and other stylist will teach you to listen well to be responsive at all times. This has become one of my favorites because when you respond back to what is being said, with their name, it shows a sign of respect and builds trust in communication.
5. Be honest and receptive
The building blocks of a focused communicator knows that the ability to use integrity in everything they do. If you are looking to make a lasting impression and build a solid reputation in the business, you must be honest and receptive. The “do as you say” rule is about applying the basic form of action behind your communication.
The Five Heavy Hitters will keep you aligned in business and prepare you for your next stage of success and challenges. Remember to be patient and allow yourself time to develop the communication skills to growth.
Have any thoughts about this?
I would love to hear some feedback and stories about communication in your salon.
04 Aug 2014
5 Quick Ways To Build Value, Business and Growth through Sweat Equity
When you invest in your development, it requires a calculated effort, energy and time to evolve. Every stylist dedicated to building their reputation in the beauty industry must be willing to work hard, break sweat and sacrifice time to build. Some students and stylist believes that talent alone will help them accomplish the high return of low investment. Your investment as stylist should be set up with the right priorities without wasting valuable time doing things that take away from your growth. Regardless of wether you are seasoned are not, you should be asking yourself some important questions. Like; How many classes am I attending a year? Am I where I want to be as a stylist? What goals do I have aligned up for the next 3 month that will further my development and career. How many dedicated hours would it take me to make $100,000/yr as a stylist? What am I willing to sacrifice now to get where I need to get as a stylist? Weekends? Family? Friends? Nightclubs? Video Games?
NO MATTER WHAT WE ALL HAVE TO SACRIFICE SOMETHING TO BUILD OUR SWEAT EQUITY
BELOW ARE A LIST OF MY TOP FAVORITES ON THE ART OF SWEAT EQUITY:
1. MASTER TIME MANAGEMENT
Plan your days, weeks and even months centered around your goals. Your planning will help you to stay focus on the most important things. Every sweat dropped during your week should be from a completed task or project. This builds confidence, positive reinforcement and most important growth. Time Management is your insurance policy for calculated success.
2. CREATE A MENTAL OUTCOME
In everything you do, you must be able to visualize an outcome for it. In order to visualize an outcome, you must believe that you are willing to do whatever it takes for you to succeed. Don’t waste time playing insecurity games, think it can’t be done. If you you work for it, you will earn it. Hence, SWEAT EQUITY.
3. BUILD VALUE IN YOUR NAME
Your name, reputation and what you do is everything. Devote countless hours on your downtime, building value in your name. Become a resource, a high commodity, a go-to person for information. As you increase the value of your name, the equity of worth will soon follow.
4. WORK SMART. WORK HARD. WORK DAILY.
If you love what you do, weekends mean nothing. Everyday you are not behind the chair, you should be dedicating at least 2-4 Hours on day on developing yourself. Working hard is about establishing your foundation. Working Smart is about innovating your foundation to help you grow.
5. PAY THE PRICE AND EARN YOUR KEEP
Don’t be afraid to invest in yourself. Don’t be afraid to work for no money. Don’t be afraid to pay the price. Every positive thing you do for yourself is really about being proactive you what you do. If you are an assistant, stylist or salon owner, paying the price is about putting your best two feet forward with no regrets.
SO I NOT ONLY ENCOURAGE YOU, BUT ASK OF YOU TO TAKE THESE STEPS AND APPLY THEM IN YOUR LIFE IMMEDIATELY. YOU WILL AMAZE YOURSELF.
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28 Jul 2014
4 Tips to reach your salon goals
Reaching goals as a stylist in a salon can be as complicated as finding the right salon to work in. It takes strategic planning and focus to hit high ranking numbers in such a competitive business. In order to develop a effective game plan for salon success, you must ask yourself some questions. How many clients will I be able to handle in a day? How many new clients do I need to be averaging on a monthly basis? How many educational classes will I be attending annually? What are some of the weakness that may threaten my development as a stylist?
To help you answer some of these thought provoking questions, I’ve compiled 6 tips that will help you reach your goals at a steady pace. These 4 Tips come to the top of my list when it comes to building business in the salon.
1. Develop a Insane Work Ethic
Its all about hard work in the beginning! You must be willing to set your stage of success properly. Be the first one at the salon and the last to leave. You must be willing to sacrifice your personal time and put it into your work and development. Practice on your craft and make a lot of mistakes so your can learn quickly and effectively.
2. Be Patient
Having patience in this business is a must. Cosmetology school doesn’t teach you patience because the time to get your license is just about 1 year. It takes some consistency, patience and hard work to build a solid business and you must be able to handle the good, bad and ugly. Pace yourself and get good at being resourceful in your place of business. It will come back and pay your dividends like no other.
3. Track Your Numbers
If you want to stay aligned with your goals, it is absolutely important to track all of your numbers. Tracking your numbers not only shows you the business numbers, but it gives your a clear picture of what your strengths and weakness may be. Start tracking New Clients, Referral Clients, Color Services and Retail.
4. Become Market Friendly
Between excellent customer service and social media marketing, everything is about understanding what brand/image you want to represent in the marketplace. Who you are, what you are, where you are going speaks volume to consumers. You must be clear about your brand image and become market savvy, so that when your name is mention in the market place there is no confusion as to what you do.
Remember: The only thing that can hold you back from reaching your salon goals is YOU. We know nothing is out of reach for you, so Dream Big and start building your legacy today.
Got a tip for hairstylists? Got a question of your own? Feel free to share in the comments below.